How much is the postage fees?
For postage, we charge a flat fee of RM8 to West Malaysia and RM12 to East Malaysia. Currently, we only ship within Malaysia only. Hopefully in the near future, we will be able to accommodate to our neighboring countries.
When will I receive my order?
Orders within West Malaysia, please allow 3-5 working days, whereas for orders to East Malaysia please allow 7-14 working days.
Process time after order has been placed may take 1-2 working days to sort and pack before sending it out to the courier service.
I’d like to pick up instead.
If you would like to save on postage by pick up, please contact us to make arrangements. Book Trove is currently based in Johor Bahru.
Have you sent out my order? I’d like to cancel/change my order!
If you would like to cancel, or if you have made a mistake in the order placed, please don’t hesitate to email us at firstname.lastname@example.org within 60 minutes from your order placed so we can help you.